Supported Regions

This document explains which regions can register and pay for Compass, where our edge nodes are located, and which regions are restricted or unsupported.

Effective 2026-07-01Last updated 2026-07-12Version v1.9

We provide service globally, but availability is not uniform, as it is subject to export controls, economic sanctions, and the regional policies of upstream providers themselves. Your registration and billing region is determined by your account profile and the region of your payment method, not by the source IP of your requests.

1. Regions Where Registration and Billing Are Available

Region

Status

East Asia / Southeast Asia

Fully supported, including Japan, South Korea, Singapore, Malaysia, Thailand, Indonesia, Vietnam, and the Philippines.

South Asia / Oceania

Fully supported, including India, Australia, and New Zealand.

European Economic Area / United Kingdom

Fully supported; a DPA and Standard Contractual Clauses can be executed under the GDPR.

North America

Fully supported; USD invoices available.

Middle East / Africa

Supported in the UAE, Saudi Arabia, Israel, South Africa, Egypt, Nigeria, Kenya, and others; remaining countries enabled on request.

Latin America

Supported in Brazil, Mexico, Chile, Argentina, and Colombia; remaining countries enabled on request.

2. Edge Node Coverage

Nodes affect only the ingress and forwarding path of requests; they do not change model availability or pricing. You can pin a node in the console; by default, requests are routed to the nearest node by latency.

Node

Coverage and latency reference

Singapore sin

First choice for Southeast Asia; intra-region P50 around 28ms.

Tokyo nrt

Japan and South Korea; P50 around 24ms.

Hong Kong hkg

Greater China and surrounding areas; P50 around 26ms.

Mumbai bom

South Asia; P50 around 34ms.

Sydney syd

Oceania; P50 around 31ms.

Frankfurt fra

Central and Western Europe; P50 around 22ms.

London lhr

United Kingdom and Ireland; P50 around 21ms.

Virginia iad

Eastern North America; P50 around 23ms.

Oregon pdx

Western North America; P50 around 25ms.

São Paulo gru

South America; P50 around 38ms.

3. Restricted and Unsupported Regions

Service is not provided in comprehensively sanctioned countries and regions, including North Korea, Iran, Syria, Cuba, and the Crimea, Donetsk, and Luhansk regions.
Individuals and entities on applicable export control lists (such as the SDN List and the Entity List), including affiliates under their control, may not register or use the service.
Russia and Belarus are not currently accepting new registrations or payments; treatment of existing accounts is subject to the latest announcements.
Some countries have technical access only, without local payment method support; top-ups must be made by USD card or corporate wire transfer.

If we detect sustained access from a restricted region, we will suspend the account and ask you to provide an explanation. If this is triggered by business travel or temporary access, contact [email protected]; the suspension can usually be lifted after verification.

4. Regional Differences Among Upstream Providers

Even if Compass is available in your region, individual models may still be unavailable due to provider policies. The model detail page in the console indicates unavailable regions; requests rejected upstream on regional grounds return a 403 with the reason.

Situation

Explanation

Provider regional blocks

Some closed-source models are not offered in certain countries; routing automatically skips those channels.

Data residency requirements

EU data residency channels are reachable only from the fra and lhr nodes; other nodes cannot hit them.

Open-weight models

Generally free of regional restrictions and a viable alternative for users in restricted regions.

5. Your Compliance Responsibilities

You warrant that you are not a sanctioned party and that you do not use the service on behalf of a sanctioned party.
Do not re-provide the service to users in restricted regions, or help them circumvent restrictions via proxies or forwarding.
If your registration region changes (for example, a corporate relocation or a change in tax status), update your account profile promptly; this may affect invoicing and tax treatment.
Export control and sanctions lists change over time; the official lists in force at the relevant time are authoritative.

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