Terms of Service

1. Parties and Scope

These Terms constitute an agreement between you (an individual, or the organization you represent, hereinafter "you") and Compass Technologies Pte. Ltd. (Singapore registration no. 202614738K, hereinafter "we," "us," or "Compass"), and apply to all services we provide: the api.compassapi.ai gateway, the console, the documentation site, the rankings, and related support channels.

• If you accept these Terms on behalf of a company or other organization, you represent that you are duly authorized to do so, and these Terms bind that organization as well.
• Specific model channels, enterprise private deployments, and beta features are further governed by the Service-Specific Terms; in the event of a conflict with these Terms, the Service-Specific Terms prevail.
• The Acceptable Use Policy, the Privacy Policy, and the Supported Regions document form an integral part of these Terms.

2. Accounts and Eligibility

• You must be at least 18 years of age, or have reached the age of contractual capacity in your jurisdiction and use the service with the consent of a legal guardian.
• Registration information must be accurate, complete, and kept up to date; we may require you to complete email verification or identity verification.
• As a rule, each individual or organization should hold only one primary account. We may merge or suspend affiliated accounts registered in bulk to circumvent free credits, referral commission rules, or rate limits.
• You are responsible for all activity under your account, including that of your team members and any third-party applications you integrate.

3. API Keys and Account Security

• API keys are equivalent to account credentials. Store and use them only on the server side; do not embed them in front-end code, public repositories, screenshots, or client applications.
• If a key is compromised, you are responsible for all calls and charges incurred during the period of compromise. Revoke the key in the console immediately upon discovering any anomaly.
• When we detect a clear anomaly (for example, a key appearing in a public repository, or a sudden shift in source IP distribution), we may proactively disable the key and notify you. This is a protective measure, not a breach of contract.
• You may not transfer, lease, or otherwise distribute your keys to any third party.

4. Pricing, Credits, and Invoices

All prices are quoted and settled in United States dollars (USD). We operate on a prepaid credit model: you top up first, and usage is deducted from your balance as it accrues, so no debt is ever incurred.

5. Refunds

• Within 14 days of a top-up, and provided none of that credit has been consumed, you may request a full refund to the original payment method.
• Partially consumed credits are, as a rule, non-refundable. Erroneous charges caused by a fault in our service will, upon verification, be refunded via the original channel or compensated with an equivalent amount of credit.
• Referral commission credits, promotional credits, and trial credits cannot be withdrawn or refunded.
• If an account is terminated for violation of the Acceptable Use Policy, any remaining credits will not be refunded.

6. Your Obligations

• Comply with the Acceptable Use Policy and with the laws and regulations of your jurisdiction and of the jurisdictions where your end users are located.
• Do not circumvent rate limits, billing mechanisms, regional restrictions, or any technical protection measures.
• Do not reverse engineer, scrape, load-test, or attempt to obtain our model routing strategies, upstream channel configurations, or non-public interfaces.
• When providing services to end users, you are solely responsible for content moderation, user disclosures, and complaint handling.

We reserve the right to throttle, suspend keys, disable accounts, or terminate this agreement if you breach the obligations above. In urgent cases (for example, where harm to others is ongoing or an upstream ban is imminent), we may act first and notify you afterwards.

7. Input, Output, and Intellectual Property

• Your input belongs to you. You warrant that you hold the necessary rights and authorizations for any content you submit.
• As between you and us, output belongs to you, and you are free to use it commercially. Note, however, that model output may resemble content created by others, and the licenses of certain open-weight models impose additional requirements on output; see the Service-Specific Terms.
• We do not use your request content or output to train any model, nor do we provide it to any third party for training.
• We retain all intellectual property rights in the service itself (the gateway, console, documentation, brand, and marks). Under this agreement you receive only a limited, revocable, non-transferable license to use the service.
• If you voluntarily provide feedback or case studies, we may use them to improve the service, provided we do not disclose your identity or the details of your content.

8. Upstream Providers

Compass is a gateway; the models are provided by third-party providers. When you use a model, you are also bound by that provider’s applicable terms and use policies, which we list individually with notes on the differences in the Service-Specific Terms. Service interruptions, model retirements, content moderation determinations, and policy changes by upstream providers do not constitute a breach on our part, but we will make every effort to provide alternative channels and issue timely announcements.

9. Service Levels and Changes

• Before a model or API is retired, we will give at least 30 calendar days’ notice via the announcement center and email, and will where possible provide an equivalent replacement slug.
• Emergency changes driven by security incidents, mandatory upstream changes, or legal requirements may occur without an advance notice period; we will provide an explanation within 72 hours of resolution.
• Scheduled maintenance is performed during low-traffic windows with advance announcement and is excluded from availability statistics.

10. Confidentiality

Each party shall keep confidential the non-public information of the other party obtained in the course of performing this agreement, for a period of three years from the date of disclosure. Disclosures compelled by law or by a regulatory authority are excepted, in which case the compelled party shall, to the extent permitted, give the other party advance notice.

11. Disclaimer of Warranties

The service is provided "as is" and "as available." We make no express or implied warranty as to the accuracy, completeness, timeliness, or fitness for purpose of any model output. Model output does not constitute medical, legal, financial, or other professional advice; before using it in any decision affecting an individual’s rights or interests, you must arrange review by a qualified professional.

12. Limitation of Liability

To the maximum extent permitted by law, neither party shall be liable for indirect losses, loss of profits, loss of data, loss of goodwill, or punitive damages. Our aggregate liability under this agreement is capped at the greater of: the total fees you actually paid us in the 12 months preceding the event giving rise to the claim, or USD 100.

13. Indemnification

If your input, your application, or your breach of this agreement or of the Acceptable Use Policy gives rise to a third-party claim, administrative penalty, or litigation, you shall indemnify us for the reasonable losses and expenses we incur as a result, including attorneys’ fees.

14. Term and Termination

• This agreement takes effect upon your acceptance and continues until terminated by either party.
• You may request account deletion in the console at any time; before doing so, please export any usage and billing data you need.
• We may terminate our service to you upon 30 days’ notice (except in cases of violation; see Section 6).
• Upon termination, unconsumed purchased credits are handled in accordance with Section 5; Sections 7, 10, 11, 12, 13, and 15 survive termination.

15. Governing Law and Dispute Resolution

This agreement is governed by the laws of the Republic of Singapore, excluding its conflict-of-law rules. The parties shall first attempt to resolve any dispute through good-faith negotiation; failing that, the dispute shall be referred to and finally resolved by arbitration administered by the Singapore International Arbitration Centre (SIAC) in Singapore in accordance with its arbitration rules in force at the time. The language of the arbitration shall be English, and the award shall be final. Both parties waive any right to class actions and jury trials.

16. Miscellaneous

• You may not assign this agreement without our written consent; we may assign it in connection with a merger, acquisition, or transfer of assets.
• Neither party shall be liable for failure to perform caused by force majeure (including large-scale network outages and total unavailability of upstream providers).
• Notices are validly delivered to the email address bound to your account and via console announcements.
• In the event of any discrepancy between the Chinese and English versions of these Terms, the English version prevails.
• These Terms, together with the policies incorporated by reference, constitute the entire agreement between the parties regarding the service and supersede all prior oral or written communications.

17. Contact